PRIVACY POLICY

Last Updated : October 12, 2023

BillChamp Privacy Policy:

• We, Tektree Software Services Private Limited ("We," "Us," "Our," “Company"), hold your privacy in high regard. This privacy policy applies to our website, desktop application, and mobile applications, collectively referred to as the “BillChamp Platforms.” The Company has developed the BillChamp Platforms and granted licenses for their use as part of our business operations.

• Safeguarding your data and information and providing services to all BillChamp Platform subscribers and users is our top priority. To ensure transparency about how we collect, process, store, and use your personal data, we encourage you to review this privacy policy (hereinafter referred to as the "Policy"). This Policy is an integral part of the Terms of Service and any additional Terms of Use issued by the Company for using the BillChamp Platforms. It is fully compliant with applicable laws and regulations, including, but not limited to, the Information Technology Act, 2000, and the standards of the European Union General Data Protection Regulation (“GDPR”)."

• By submitting your Personal Information (as defined hereinafter) to us and indicating your agreement with this Privacy Policy, you (or anyone who accesses and uses the BillChamp Platforms shall be referred to as “You,” “Your,” or “User” as the context may require) will be treated as having given your permission, wherever necessary and appropriate, for our collection, use, and disclosure of Personal Information. You also accept this Policy, including any amendments or modifications made from time to time. If you choose not to provide any Personal Information, you are not entitled to use the BillChamp Platforms or avail any of the services offered therein. Please note that this Privacy Policy is subject to our general Terms of Service provided at the time of signing up (“Terms”).

Personal Information

• We adhere to a strict policy of collecting personal data only when it is absolutely necessary to fulfill our legal or business obligations. In certain cases, the provision of personal data may be partially required by law (e.g., tax regulations), necessary for contractual negotiations, or essential for providing a service. Failure to provide personal data could result in the inability to provide or conclude a contract or service, making it a legitimate interest for processing.

• Any information gathered during your registration and subscription to BillChamp Platforms, as well as during your use of the services offered on these platforms, is considered Personal Information. Personal Information includes, but is not limited to:

1. Name/ Company Name
2. Email
3. Phone number
4. Address
5. Billing information used when accessing our Services through BillChamp Platforms.
6. Information provided by you during customer surveys, including reviews or comments
7. Sensitive personal data as defined by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, such as passwords, financial data, and data identifying the gender of the individual, etc.

• We also collect information related to your usage of BillChamp Platforms, which is essential for providing you with the best possible service.

• During your use of the app, we may collect certain non-personal information. This may include the type of device you use to access the Services, your device's IP address, and other information related to your usage of BillChamp Platforms and Services. We are entitled to collect information regarding your usage patterns on BillChamp Platforms.

• We utilize both temporary and permanent cookies to obtain various types of information when you access the app, including advertisements and other content served on BillChamp Platforms. This information may encompass, but is not limited to, your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that uniquely identify your browser. Cookies are primarily used for authentication but may also enhance the quality of our Service by storing your preferences and tracking your usage trends.

• When you download or use our mobile BillChamp Platforms to access our Services, we may receive information about your location and mobile device, including a unique identifier for your device. This information may be used to provide you with Services when required. We employ mobile analytics software to gain a better understanding of our app's functionality on your device. This information may include, but is not limited to, usage frequency, events within the app, aggregated usage data, performance statistics, and the source from which the app was downloaded.

• Communications sent by you via email or other means are retained to process inquiries, respond to requests, and enhance our Services.

• We collect and store specific information automatically in log files. This may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

• If the legal basis for processing your personal data is your consent, you have the right to withdraw your consent at any time without suffering any detriment. The withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

• You can withdraw your consent by contacting the Data Protection Officer, the details of whom are provided within this Privacy Policy.

Data Subject's Rights

• Right to InformationYou have the right to be informed about what information is being collected and how it is being used.

• Right of Access: You have the right to access and receive a copy of your data.

• Right to Rectification: You have the right to correct any inaccurate data or complete any incomplete data.

• Right to Erasure: You have the right to request the erasure of your data under the following circumstances:

• The data has been collected or processed in contravention of relevant laws.
• The data is no longer required for the provision of services.
• You wish to withdraw your consent for the use of your data.
• Such erasure is necessary for compliance with any laws in force at the applicable time and jurisdiction.

• Right to Restrict Processing: You have the right to request us to restrict the use of the data you have provided while continuing to retain it in our database.

• Right to data portability: You have the right to request a copy of your personal data for personal use and/or to have your personal data transmitted to another party.

• Right to object to processing: You have the right to object to the processing of Your personal data in certain circumstances such as for direct marketing purposes.

• Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision that is based on

• Automated individual decision-making - Making a decision solely by automated means without any human involvement.
• Profiling - Automated processing of personal data to evaluate certain things about an individual.

• If you want to exercise any of the rights described above or are dissatisfied with the way we have used your information, please contact our Data Protection Officer. We will seek to deal with your request without undue delay and in accordance with the requirements of the GDPR. Please note that we may keep a record of your communications to help us resolve any issues you raise.

• If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office through the ICO website.

Governing Law:

• This Privacy Policy is subject to the laws of India, and any disputes will fall under the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Grievance Redressal

• By using the App and/or the Services, you agree to the terms outlined in this Privacy Policy.